Payment Structure & Service Terms
Premium Managed Service
I offer a comprehensive managed service solution designed to provide maximum value while maintaining predictable costs.
Monthly Subscription: $600/month
Core Services Included
- Enterprise Hosting Infrastructure
- High-performance web application hosting
- Secure database management
- Encrypted document storage
- Automated backup systems
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CDN integration for optimal performance
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Security & Maintenance
- Proactive security monitoring
- Regular security patches and updates
- Vulnerability assessments
- System hardening
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SSL certificate management
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Development Allocation
- 10 hours of dedicated development time
- System enhancements
- Feature customization
- Performance optimization
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Integration support
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Issue Resolution
- Bug fixes and troubleshooting
- Performance issue resolution
- Configuration adjustments
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System optimization
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Compliance Management
- Tax data regulation compliance
- Security standard adherence
- Audit trail maintenance
- Data privacy protection
- Regulatory update implementation
Additional Development Services
Hourly Rate Structure
- Rate: $60/hour beyond included monthly hours
- Minimum Billing: 30-minute increments
- Banking Hours: Unused hours can roll over to subsequent months
Development Process
- Change Request Submission
- Detailed scope documentation
- Clear objectives and requirements
- Expected outcomes
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Priority level
-
Approval Workflow
- Cost estimate provided
- Timeline projection
- Resource allocation plan
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Client sign-off required
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Implementation
- Regular progress updates
- Milestone tracking
- Quality assurance
- Client review opportunities
Service Level Commitments
System Availability
- Uptime Guarantee: 99.9%
- Scheduled Maintenance:
- 48-hour advance notice
- Performed during off-peak hours
- Minimal business impact
Response Times
| Priority Level | Response Time | Resolution Path |
|---|---|---|
| Critical | 1 hour | 4 hours |
| High | 4 hours | 24 hours |
| Medium | 8 hours | 3 business days |
| Low | 24 hours | 10 business days |
Monitoring & Reporting
- 24/7 system monitoring
- Real-time incident detection
- Monthly performance reports
- Quarterly security assessments
- Usage analytics and trends
Contract Terms
Duration & Renewal
- Initial Term: 12 months
- Renewal: Automatic annual renewal
- Fiscal Year Alignment: Available upon request
- Service Continuation: Ongoing until terminated
Modification & Termination
- Notice Period: 60 days written notice required
- Service Changes: Can be requested with notice
- Early Termination: Subject to remaining term obligations
Payment Terms
- Billing Cycle: Monthly in advance
- Payment Due: Net 15 days
- Late Payment: Subject to 1.5% monthly interest
- Acceptable Methods: ACH, wire transfer, or credit card
Value-Added Benefits
Strategic Planning
- Quarterly business reviews
- Technology roadmap planning
- Scalability assessments
- Performance optimization recommendations
Knowledge Transfer
- System documentation
- Training materials
- Best practice guides
- Process documentation
Continuous Improvement
- Regular system audits
- Performance optimization
- Feature enhancement recommendations
- Security posture improvements